Processor Privacy Policy
SureWare is a provider of technology services to the travel industry. SureWare serves as a data processer, processing data received from our clients through our client branded websites and returns or forwards the data to the client or third-party systems as specified by contract.
The company that you work for may have contracted for the services of SureWare either directly or indirectly through other service companies that have acquired the services of SureWare and have integrated them into their own service platform. This privacy statement does not change any terms of services agreement with your company or between your company and any other service organization using our services, but is provided as additional information to you regarding the services of SureWare.
The company that you work for is regarded as a data controller within the meaning of applicable data protection laws, and SureWare's processing of such data is under the direction of your company, either directly or indirectly. You should direct any questions regarding how data about you is used as part of the services of SureWare to the company that you work for.
Last Modified: January 25, 2021
Personal Data Collected
SureWare stores personal information on individuals that our clients use to complete travel reservations. You provide personal information directly when you enter it into the systems of SureWare. We may also obtain your personal information from other sources, such as from administrators at the company you work for, from human resources systems, or from travel agents and travel management companies that provide services to your company.
How Personal Data is Used and Shared
Acting only as an agent for the processing and collection of data for our clients, SureWare does not use the data collected on individuals for any purpose other than those authorized in our client agreements. Such authorized use typically includes sharing data with third parties such as travel agents, travel management companies, travel reservation systems and travel suppliers such as airlines, hotel and car rental agencies that provide travel services on behalf of you and the company that you work for.
Rights of Individual Users
SureWare adheres to applicable data protection laws in the European Economic Area, which, if applicable to you, include the following rights:
Right to Access
You have a right to request access to or receive a copy of your personal information in a usable format.
Right to Correct
You have a right to request correction of any incorrect or outdated personal information.
Right to Object
You have a right to object to the processing of your personal information, and/or including the request of the erasure of your personal data.
As the company you work for serves as the data controller, you must contact the company for any questions concerning these rights or to exercise any of these rights herein.
Security and Retention of Personal Data
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect through our client branded websites. In addition, we use strong encryption when passing sensitive information between users and third-party systems and our servers.
SureWare will retain personal information in active databases for varying lengths of time depending upon the specific services, type of data, subject to applicable laws and the contractual requirements with our client.
Processor Privacy Policy Updates
If SureWare changes this processor privacy statement, SureWare will post those changes and change the "Last Modified" date above. SureWare may do this at any time without notice.
Processor Privacy Policy Questions
If you have questions or concerns regarding this processor privacy statement, you must first contact the company that you work for.
If you do not receive acknowledgment of your inquiry and questions from the company that you work for, then you may direct your inquiry to SureWare’s data protection officer or to your local data protection authority.
Contacting Us
All inquiries to SureWare should be directed to:
Data Protection Officer
SureWare LLC
PO Box 250
Medfield, MA 02052-0250